Frequently Asked Questions
Q. Who is Articulate Interpreters?
A. Articulate Interpreters has been in business for over 12 years. Articulate Interpreters has been providing its clients with certified interpreters/translators around the world in every language, 24 hours a day, 7 days a week. We believe our clients should be treated with our full attention resulting in the BEST services in this field.
Q. What is the difference between translating and interpreting?
A. If it is spoken, it is interpretation. If it is written, it is a translation. Interpretation or interpreting, is an activity that consists of establishing, either simultaneously or consecutively, oral or gestural communications between two or more speakers who are not speaking (or signing) the same language.
Q. When do I need an interpreter?
A. If one or more of your clients are not proficient in English it may be necessary to use a certified interpreter. Many businesses use interpreters top help them communicate more efficiently with their clients.
Q. Do I need a certified interpreter?
A. Articulate interpreters, Inc. only uses cerftified or registered interpreters. California's court interpreter certification program currently offers rigorous court interpreter examinations for nine languages: Arabic, Cantonese, Korean, Protugese, Spanish, Vietnamese, Tagalog, and American Sign Language. A court interpreter of a language for which there is no certification examination isrequired to successfully complete an English fluency examination and is referred to as a registered interpreter.
Q. How do I schedule an Interpreter/Translator?
Call Articulate Interpreters centralized 24 hour service directly at 1.800.388.3099
(Ask for a member of the Calendar Department)
Email articulate@sbcglobal.net
(Attach your deposition notice)
Mail to 6520 Platt Ave., Suite 218, West Hills, CA 91307
(Send attention to the Calendar Dept.)
Fax to 818.704.7094
(Send attention to the Calendar Dept.)
Fill out an online form here.
Q. Can I schedule an Interpreter through my Court Reporter office?
A. Articulate Interpreters, Inc. already works very closely with several Court reporting offices. When calling your Court Reporting agency just ask them to give us a call to forward the information. This way you only need to make one call.
Q. Is there a cancellation policy for all interpreting assignments?
A. Yes. There is a 24-hour cencellation policy for all interpreting assignments (48 hours for special exotic Languages). All assignments will be confirmed with your office 24 hours before (48 hours for special exotic Languages) unless alternate arrangements have been confirmed with you.
Q. What information do I provide at the time of scheduling?
A. Please provide the following when scheduling services: Date, time, location, case name, attorney name, policy/claim number, date of loss, insured, adjuster.
Q. Will I recieve an invoice from Articulate Interpreters?
A. Yes after the assignment has been completed.
Q. If I have an interpreter service or quality concern, whom do I call?
A. Contact Articulate Interpreters 1.800.388.3099.
Q. Can I request specific Interpreters?
A. You can make specific requests. Because Articulate Interpreters, Inc. maintains a "preference list" by client, in many instances we can find the interpreters you secifically requested.
Q. What about confidentiality issues with translated or interpreted information?
A. All translation or interpreting projects information is held strictly confidential.
Q. I need a certified translation. Can Articulate Interpreters, Inc. certify the translation?
A. Yes, we do provide certified translations at your request. A printed statement certifying that the trnaslation is complete and accurate, to the best of our translators knowledge.
